Privacy
Policy

This Privacy Policy explains how Project Gazra, Chimnabai Stree Udyogalaya, and Navjivan (a proprietary firm responsible for the day-to-day operations of Gazra Cafe) collect, use, store, and protect your personal information when you use this Website or interact with Gazra Cafe.

We collect information that you voluntarily provide to us, including through:

• Contact forms, with phone number verification for authenticity;
• Event RSVPs and check-ins (name, email, phone number, and an associated QR code);
• Volunteer and support-request submissions;
• Newsletter sign-ups (email address);
• Gazra Cafe table bookings;
• In the future, online food orders placed through the Website (name, contact details, order details, and delivery/pickup preferences).

If and when online payments go live, payment details (such as card or UPI information) are entered directly into Razorpay's secure payment interface and are never collected or stored on our own servers.

We use the information we collect to:

• Respond to enquiries and process bookings, RSVPs, orders, and volunteer or support requests;
• Send event updates, confirmations, and (where you've opted in) newsletter communications;
• Operate and improve Gazra Cafe and the Website;
• Verify identity for check-ins and prevent fraud or misuse of our forms and booking systems;
• Comply with legal and regulatory obligations.

The Website may use cookies or similar local storage technologies to remember preferences, prevent duplicate form submissions (such as duplicate event RSVPs), and understand how visitors use the site. You can control cookies through your browser settings.

We rely on trusted third-party providers to operate the Website, including:

• Firebase (Google): for authentication, database storage, and file storage;
• Razorpay: for secure payment processing, once online ordering is live;
• Google Maps: for location and directions to Gazra Cafe;
• Social media platforms (Facebook, Instagram) linked from our Website.

These providers process data under their own privacy policies and security standards. We only share the minimum information necessary for them to perform their function.

We do not sell your personal information. We may share information with Navjivan for the purpose of fulfilling cafe bookings and orders, with service providers listed above, or where required by law, court order, or to protect the rights and safety of Project Gazra, Gazra Cafe, or our community.

We take reasonable technical and organizational measures to protect your information, including access controls on our database and reliance on established, secure providers (Firebase and Razorpay) for sensitive operations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial records related to orders and payments once online ordering is live).

You may request access to, correction of, or deletion of the personal information we hold about you, and you may unsubscribe from our newsletter at any time using the link provided in our emails. To exercise these rights, contact us using the details below.

The Website is not directed at children under 13, and we do not knowingly collect personal information from children without parental consent.

We may update this Privacy Policy from time to time, particularly as we introduce new features such as online ordering and payments. The "Last updated" date above reflects the most recent revision.

For any privacy-related questions or requests, please contact:

• Email: support@gazra.org
• Phone: +91 82003 06871
• Address: Gazra Cafe, Shri Maharani Chimnabai Stree Udyogalaya, Opp. Sursagar, Mandvi, Vadodara, Gujarat 390001