Refund
Policy

This Refund Policy applies to all orders, bookings, and payments made in connection with Gazra Cafe, operated by Navjivan (a proprietary firm) as part of Shri Maharani Chimnabai Stree Udyogalaya. This policy covers both in-cafe payments and, once enabled, online orders placed through this Website and processed via Razorpay.

Gazra Cafe does not offer refunds, exchanges, or reversals on any completed order or payment.

Once an order has been placed and payment has been confirmed — whether in-cafe or, in future, online — that payment is final. This applies to food and beverage items, table bookings, and any other paid service offered by Gazra Cafe, regardless of whether the order has been collected, served, or consumed.

You may request to cancel an order only before it has been confirmed and accepted by Gazra Cafe staff or, for online orders, before preparation has begun. Once an order is confirmed or preparation has started, it cannot be cancelled and is not eligible for a refund.

We take quality seriously. If you are unhappy with an item or experience at Gazra Cafe, please let our staff know at the time, or contact us using the details below. While we do not provide monetary refunds, we may, at our sole discretion, offer a replacement item or other goodwill gesture to make things right.

The only exception to this no-refund policy is in the case of a genuine technical error — for example, a duplicate charge for the same order, or a payment debited without a corresponding order being placed. In such cases, please contact us within 7 days of the transaction with proof of payment, and we will investigate and coordinate with Razorpay to resolve the issue, which may include a reversal of the erroneous amount.

Once online ordering is live, all online payments will be processed through Razorpay, an RBI-regulated payment gateway. Any payment-processing issues (such as a failed transaction where money was debited but the order did not go through) are subject to Razorpay's own dispute-resolution process in addition to this policy. We will assist you in raising such issues with Razorpay where required.

Where Gazra Cafe table bookings or related charges require advance payment, the same no-refund principle applies. If you are unable to honour a booking, please inform us as early as possible so we can make the table available to others, though this does not entitle you to a refund of any amount already paid.

We may revise this Refund Policy from time to time, particularly as we roll out online ordering and payments. The "Last updated" date above reflects the most recent revision. We encourage you to review this page periodically.

For any questions or concerns about a payment, please contact us before placing your order, or reach out promptly afterwards:

• Email: support@gazra.org
• Phone: +91 82003 06871
• Address: Gazra Cafe, Shri Maharani Chimnabai Stree Udyogalaya, Opp. Sursagar, Mandvi, Vadodara, Gujarat 390001